FAQ

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express). All transactions are processed securely to ensure your personal information is protected.

How long will it take to receive my order?
Shipping times vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 3-5 business days.

Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our website or the carrier’s website.

What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy, you can return the item within 30 days of delivery for a full refund or exchange. Items must be in their original condition, unused, and with all original packaging. Please visit our Returns & Exchanges page for more details.

How do I return an item?
To initiate a return, please visit our Shipping policy page and follow the instructions provided. Link can be found at the bottom of page. Once your return is received and inspected, we will process your refund or exchange. Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

Can I change or cancel my order after it has been placed?
If you need to make changes or cancel your order, please contact us with in 24 hours of placing you order at sales@fojo.info. We’ll do our best to accommodate your request, but please note that once an order has been processed or shipped, we may not be able to make changes.

How can I contact customer service?
If you have any questions or need assistance, our customer service team is here to help! You can reach us via email at sales@fojo.info during business hours. We strive to respond to all inquiries within 24 hours.

Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They can be purchased on our website and are perfect for any occasion. Gift cards are delivered via email and contain instructions on how to redeem them at checkout.

Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions to our customers. Sign up for our newsletter to stay updated on the latest deals, new arrivals, and exclusive offers. You can also check our Promotions page for current discounts and sales.